02 FebSony Laptop Locks Out non-Sony Battery

Yesterday I received a generic replacement battery that I had ordered for my Sony VGN-FS840/W laptop. When placed in the laptop the battery indicator flashes rapidly. The laptop will not turn on with the battery inserted, even if the AC cord is also used. The battery shows no charge and does not charge. Reading online I learned that Sony apparently uses a hardware lock in certain of its laptop models to prevent the use of non-Sony replacement batteries. See, for example, these blog posts.

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Some people, using Windows, are able to avoid this problem by using msconfig to delete the Sony program, ISBMgr.exe, that monitors for non-Sony batteries, but I am running GNU/Linux and not Windows. Some others using Windows also find that deleting the program doesn’t help because Sony has some hardware or BIOS method of disallowing any non-Sony battery. I think this must be the case for my model laptop.

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I’m pondering who can be sued over this. Post your ideas on who the plaintiff(s) should be and what the claims should be in the comments. I’d also be happy with a technical fix, if anyone has one.

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12 Responses to “Sony Laptop Locks Out non-Sony Battery”

  1. Amir says:

    IBM/Lenovo has been doing this for years. A few years back I wanted to add an internal MiniPCI wireless card to a laptop that didn’t have one. The ThinkPad has an algorithm in which (in the BIOS) it will disable MiniPCI cards that don’t conform to a certain MAC Address formula – translation: get your MiniPCI cards ONLY from IBM/Lenovo.

  2. J Gruszynski says:

    Random ideas.

    Don’t have a fix – reverse engineering is a possibility but it might be a bigger can of worms that it seems. Having recently dealt with the engineering of a high heat generating electronic system, risking a laptop fire to save a few bucks would NOT be on the top of my list. On the other hand if you can’t even use a Sony battery on Linux then “those is fighting words”…

    You might be able to argue antitrust, but the printer industry has been doing similar things with mixed legal results – nothing that can be considered a slam-dunk against this practice. It’s also pretty common in other more subtle ways in plenty of other industries as well.

    Some background on battery technology. There are a great variety of technologies that are similar but differ in terms of their discharge curves (graphs of voltage and current vs. time). Replacing batteries can be a tricky thing because the batteries for portable use these days are running on the ragged edge and you must match battery chemistry to application duty cycle carefully. This often means tailoring your hardware design (specifically the power condition/distribution circuits) to a specific battery chemistry and even battery vendor and model. Mismatching the two can make lithium rechargeables in particular literally catch fire. There’s an excellent article about this in EDN (an electrical engineering trade mag)

    http://www.edn-europe.com/newbatterytechnologiesholdpromiseperilforportablesystemdesigners+article+149+Europe.html

    So based on this, realize that Sony could argue with some justification in court that they are simply providing a necessary safety features to assure either compliance with safety laws and/or protect against liability. All they need to do is wave around pictures of “spontaneously combusted” laptop we’ve all seen in the last few years to create an open-and-shut case against you. If however you could show that the 3rd party battery is either of equivalent design or even is the same supplier and model as that used by Sony you could nullify this argument.

    Yes, of course, they are also raking in a premium for it too. I used to work for HP and the only thing keeping the company afloat right now is the fact they make 5-20x more on the ink and paper supplies than on the entire rest of the inkjet printer margins. They push inkjets hard because they still have to pay licensing and/or outsource for laserjet hardware and cartridges technologies. Naturally that’s why you get inkjet printers for free with computers these days. Razors and razor blades.

    I have to wonder with Sony being one of the luxury brands of PC (I’d place Apple and IBM/Lenovo in the same category of superior form-and-fit with premium price category) whether this could also be used against you in court – “if you can afford the the BMW you can afford the service and part cost”.

  3. anonymous says:

    Have you considered that you may just have bought a shitty battery? My experience is that generic is often a synonym for worse quality.

  4. had3z says:

    give yourself a slap on the forehead and don’t ever buy a sony product again, be it cd, camera, laptop, whatever.

  5. Bob says:

    Americans always wanting to sue huh… and you wonder why so many people want to top you guys off.

  6. Amit Takin says:

    This isn’t surprising coming from Sony. The company has a long history of user lock-in attempts, like the overpriced memorystick, for example. They would probably fill the batteries up with proprietary Sonytronic® electrons if they could.

    On the other hand, Sony did lose about half a billion dollars recalling explosive laptop batteries over the past couple of years, so they’ll probably claim they’re just being careful in this case.

    Amit Takin
    http://www.techbaba.com/faqs/laptop+question+answers.aspx

  7. David Bozak says:

    I’ve been running a 3rd party battery for a 5 year old vgn-s150. Today, for the first time in about 2 months, I got this lockout message. What a nuisance! And why now??

    I understand about battery problems, but let’s get real here. 2 months with no lockouts and no problems…

    I terminated the process mentioned above and I’m running just fine…the only side effect I can see is that the battery indicator on the laptop is blinking, not steady.

  8. Ammar says:

    So we are in deeep shit !
    i will never buy sony vaio again ,,, :(
    but damn it i want my money back !!!!
    they should put a warrnig about it
    any battery not manufactured by sony will not work in your laptop !

  9. hermin says:

    The worst part of all of this is that I’ve been looking for a replacement battery for my vgnn325E that I bought used at a pawnshop (the price was right), and I am kicking myself in the rear for buying a Sony laptop, (I know better)…

    I have been to all the sony’s websites, looked in eBay, and have done numerous Google searches looking for a ORIGINAL SONY BATTERY and guess what? can’t find it anywhere, even doing a site search at sonystyle.com using the battery AND laptop model number……you know what? Serves me right…

  10. Bob Bowen says:

    I tend to agree with most of the above comments. I had to send my battery back to China! The same practice bleeds into other areas too. I just paid $519.00 to replace the headlights on my Prius. How many miles did I need to drive to save that much money on gas? I guess the wise thing to do is ask about peripherals—-before buying the product.

  11. Max says:

    Yoooohhhhaaaa I have solved the problem:

    1- Remove the ISBMgr.exe in safe mode
    2- go to Brand New Replacement Batteries find your battery download the Bios changing software
    3- install the software
    4 shut down the computer
    5-remove the battery
    6-turn on the computer with the power supply
    7- go to the control panel–Device manege
    8-uninstall battery and power supply
    9-sot down the computer
    10- install the battery and remove the power supply
    11 -turn on the laptop
    12 -wait till hard drive stops working
    13 plugin the power supply

    problem solved no errors and the battery is charging…..

    hope this helps you too

  12. Bonnie says:

    I`ve read that this problem can be solved by flashing the BIOS and deleting the sony monitoring program. It`s better if you ask around on the Sony forums, based on what Sony laptop you have.

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