07 OctCD Baby’s Shipment Confirmation Email

CD Baby just sent me the following shipment confirmation email. It’s witty enough that I’m willing to give them (and my friend’s great CD!) a free plug here. Companies that write emails like this are in short supply.


Thanks for your order with CD Baby!


(1) David Harris: St. Bartholomew and The Frail Stag

Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over the crowd as he put your CD into the finest gold-lined box that money can buy.

We all had a wonderful celebration afterwards and the whole party marched down the street to the post office where the entire town of Portland waved “Bon Voyage!” to your package, on its way to you, in our private CD Baby jet on this day, October 7, 2009.

We hope you had a wonderful time shopping at CD Baby. In commemoration, we have placed your picture on our wall as “Customer of the Year.” We’re all exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!

We miss you already. We’ll be right here at http://cdbaby.com/, patiently awaiting your return.

CD Baby
The little store with the best new independent music.
http://cdbaby.com cdbaby@cdbaby.com (503)595-3000

One Response to “CD Baby’s Shipment Confirmation Email”

  1. […] How about CD Baby? Never heard of it? Me neither…until I’ve read the story about their famous customer service emails. It’s such an unique experience and their customers love it so much. If you are a returned […]